Experience multiplier
We bring integrated expertise, gathering creative visionaries, technology specialists, project managers, and design strategists who understand hospitality, fan behaviour, and the built environment to cast a team who reach far beyond the conventional to create next-level fan experiences through intelligent design-led solutions.
OUR EXPERTISE
Our work creates new value where space, fans, and technology converge and reshapes the complex relationship between fans and food & drink in sport and entertainment venues. We do this through our blended multidisciplinary approach.
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Experience Design
We understand fan behaviours to help our clients design brands and experiences that differentiate and deliver commercial success and social engagement.
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DESIGN
& BUILDWe push boundaries and transform F&B spaces with a full turnkey solution, from initial concept & design to procurement, construction and launch
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INTERIOR DESIGN
We create environments that are visually impressive, using space, form and materials to ensure each venue tells its own unique story.
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Tech Deployment
We bring technology with technical insight to integrate frictionless, consumer-directed and automated experiences to optimise customer journeys.
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BRAND ACTIVATION
We tell your story and bring to life revenue-generating experiences through brand development and activations, fan marcomms, digital signage and display.
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MASTER PLANNING
We map future opportunities and create cohesive visions to uncover underleverage spaces, returns against scale, investment and experience.
What we do
From busy F&B kiosks and premium hospitality lounges to enormous concourse bars, we take a fan-centric approach to delivering multitiered experiences that differentiate and deliver ROI for the world's most recognisable sports and entertainment venues.
BEYOND IMAGINATION
BUILT combines the power of award-winning brand experience agency 20.20 with the visionary expertise of design & build firm Benchmark, to create one-team of unparalleled depth, breadth & skill to transform spaces and push boundaries in hospitality experience.
Inspiring transformations
OUR WORK IS
INNOVATIVE + INCLUSIVE + RESPONSIBLE
Our work is purpose-driven, collaborating with clients to create better places, products and processes to benefit people & planet without compromising on quality or experience.
Chief Creative Officer
Rak Kalidis
"We offer sports and entertainment venues the ability to work with a single partner which innovates in technology, design, brand, and user experience. Our aim is to deliver unforgettable experiences, with increased customer satisfaction, solving solutions utilising state-of-the-art data and insight."
EXPERIENCE SPECIALISTS